It is essential that businesses have a robust approach towards continuity to protect against potential interruptions from internal or external incidents or from threats such as terrorism, Cyber, economic instability, climatic or environmental matters. This is key to ensure that service continues, customer confidence and reputation remains intact notwithstanding the need to meet legal or regulatory requirements.

Businesses need to have effective continuity / incident management plans in place ensuring that that are regularly accessible, maintained, tested and understood by all colleagues.

How would your business respond to an incident and when was your plan last tested?